Call Center Workers

Call center workers handle 50-100+ calls daily across customer service, sales, technical support, and account management roles. Headset use averages 6-8 hours per shift with minimal recovery time between contacts. Performance metrics measure average handle time, call volume, and adherence to schedule, creating operational pressure that discourages breaks. This module addresses exposure patterns in high-volume contact centers, symptom recognition specific to telephone-based work, and accommodation strategies that maintain productivity while reducing injury risk.